Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centres, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources. India earned about $2.3 billion from BPO services last year, according to Gartner. By 2007, the worldwide offshored BPO market is forecast to grow to about $27 billion, Chohan said.
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